Subscription & refund policy

Monthly pricing and the first 15 customers

Prices are in United States dollars (USD). The first 15 qualifying new paying customers receive a $179 per month subscription. The standard subscription price after that offer is $349 per month. Any applicable tax is shown before payment.

The $179 monthly base price remains locked for the lifetime of the continuously active discounted subscription. It is a recurring monthly price, not a one-time lifetime purchase.

If a discounted subscription ends through cancellation or non-payment, a returning subscription costs $349 per month. The previous $179 price is not restored simply because the customer previously received it.

Renewal and digital delivery

Subscriptions are billed monthly in advance and renew automatically until canceled. The renewal date and amount are shown during checkout and in billing records.

Access is delivered online after successful payment confirmation and required account setup. There are no physical products, shipping charges or shipping destinations. If payment succeeds but you cannot obtain access, contact us so we can investigate and resolve the problem.

Stripe-hosted Checkout processes payments. The customer billing portal provides payment-method and invoice management and cancellation. You can also contact us by email for billing help.

Cancellation

Cancel through the billing portal linked from your account or email contact@startuptracer.com. Cancellation normally takes effect at the end of the current paid billing period, with access continuing through that period. Cancel before the next renewal to avoid the next subscription charge.

Cancellation does not itself create a refund for the current billing period. The refund policy below applies. Once a discounted subscription actually ends, returning is at $349 per month.

Failed payments: seven-day grace period

If a renewal payment fails, you have seven days from the failed renewal to update your payment method and resolve payment. Payment retries and billing notices may occur during that period.

If payment is resolved within the seven-day grace period, the subscription continues and an existing $179 price remains protected. If payment remains unresolved at the end of the grace period, subscription access ends and the discounted price is lost. Returning then costs $349 per month.

Refunds

A first subscription payment is eligible for a refund if you request it within seven calendar days of that payment and no lead records have been exported by any member of the subscription workspace.

Exporting includes lead records downloaded in company or location CSV files and, where available, lead records delivered outside the dashboard through an API or integration. An empty export containing no lead records does not count as exporting leads.

To request an eligible refund, email contact@startuptracer.com from the account email within the seven-day period and identify the payment. We do not routinely refund renewal payments or unused portions of a paid billing period.

Duplicate or erroneous charges can be reported for investigation and correction. Approved refunds are returned to the original payment method; bank and payment-provider processing times can vary. This policy does not limit any refund or cancellation rights that applicable law requires.